Our Customer is a leading Printer Services Company. They witnessed greater rate of calls per month, which led to poor customer satisfaction. It soon became a cause of concern for their BPO division. They approached Live Help India for designing a special BPO platform which could improve the operation of their inbound technology support.
The team at LiveHelpIndia interacted with the customer and found the following are the key problems they were facing:
There was a Outsource Software Support launched, which was armed with Technical Support 24 7. It helped in curbing the turnaround time considerably.
The following support services were provided by LiveHelpIndia’s Outsourced Tech Support:
Few significant challenges faced while analyzing clients demands are as follows:
Our client was extremely delighted with the Outsource Technical Support offered by Live Help India. They appreciated the fact that our Technical Support Services team managed to achieve this accomplishment in a span of 4 months.