Question 1

After we have a signed contract, how long is it till the program goes live?

Accepted Answer

The solution to this may vary. It depends upon telephony considerations, duration of the training, the sophistication of system integrations, and the nature of your own product/services. After the contract is signed, we will have an agreed-upon time frame for programming, instruction delivery, and implementation. If it is Retail and eCommerce, Dealer Services, and Nonprofit support, the time frame can be a few weeks. Every outsourced call center solution differs. Still, we tend to find Healthcare clients can take anywhere from a few weeks to a few months based on the complexity of the amount of consumer support and telephony.

Broadly, an application where training is two days or less and can be considered standard (not requiring extensive custom programming to develop the answer), approximately three months is the standard. At LHI, customer service outsourcing programs have been launched by us quicker than this, so feel free to talk about your timing requirements. We want to ensure as smooth of the launching of your customer service assistant as possible while minimizing the possibilities for critical errors.

Question 2

Can I trust you with my clients and their details?

Accepted Answer

Absolutely. We fully understand this is to our success as your partner in customer support service. We take complete responsibility for our efforts in maintaining not only your customer's data, e.g., charge card information or SS#, but in the way, your brand is influenced by the quality of service we provide your customers with. We have layers of management employees that are tasked with micro-managing the solutions that our staff employs for your business. Quality assurance staff and your LHI client services staff ensure we are successful in achieving our collective goals to client satisfaction and data protection.

Question 3

What are the perks of outsourcing customer service support at LHI?

Accepted Answer

There are numerous reasons for small and large companies making the decision to outsource their customer support to other companies. Here are just a few of them:

Set up for Any Purpose: Are you looking for customer service? or Tech support? Nevertheless, you must be looking for lead generation? Social Media management? How about just someone for your personal business assistant? Customer support service companies such as ours have the right personnel and focused training to make it happen.
24 Hours X 365 Days: Our professional outsourced customer support is always at work all around the world. We do this so that your customers never get the disappointing "we are currently closed" message. They can still anytime get in touch with someone in real-time and get their queries clarified at any hour of the day or night.
Save on Equipment and Technology: By customer care outsourcing, you are not only getting customer service assistant operations expertise, but you are also saving a great deal of money on the types of equipment and technologies necessary to answer that flood of calls.
Let Someone Else Train Your Experts: Customer service consultants are dedicated to providing the best customer support outsourcing services possible for your company, and that means the support team members are specialists in your products and services. Nevertheless, you aren't the one who tutor them. You provided the initial instructions and set your expectations, and the call center administration and training staff handle the rest.
Multiple Language Support: If your product or service encompasses a global audience, you might have to deal with customers that might have very diverse language and cultural backgrounds. Customer service outsourcing is available in multiple languages and is one of the demands of a global market, and customer service consultants at LHI can quickly provide it.
Plan for a New Product Launch: Are you ready to unleash a new product or service in the world? An expanded launch can drive to an extensive accession in call volume. An outsourced call center is combat-ready to handle the kind of size that you might not be able to manage otherwise.

Question 4

Who becomes in charge of the training?

Accepted Answer

Generally, clients provide us with the training documents (Videos, Product, or service FAQ, etc.) before we began taking calls for their businesses. We prefer a short briefing before the client conducts training for the requirements. Then, the client performs the initial training, either remotely or onsite. Once the training is completed, LHI customer service consultants take care of the future practice to the new members by themselves if the team is expanding or replacing agents internally.

Question 5

Why outsourcing my customer care services makes good sense business-wise?

Accepted Answer

Outsourced customer support can be great for your organization, primarily if the customer service outsourcing can provide efficient service to your most valued clients. Regardless of the industry or the niche, your business deals with, keeping the lines of communication open is an essential key to success. Customer support outsourcing services provides you a platform that can handle any product or service you might want to introduce to the entire world, build your presence, and will help keep your clients happy.

Question 6

What's the difference between a shared or dedicated contact center environment?

Accepted Answer

If your company receives a lower volume of calls and not as technical requests, a shared contact center may prove to be the most cost-effective alternative. This is most effective for clients who receive about 50 calls each day or who expect surges in call volume because of other factors or the holidays.

If your enterprise needs to deal with a more significant number of calls regularly, typically deciding on a dedicated customer service consultant is significantly more cost-effective. When customer service assistants handle more complex troubleshooting or order requests, specialized surroundings are highly recommended.

Question 7

How long will it take to set up a call center for my business?

Accepted Answer

Depending on the complexity of the necessity and nature of your business requirements, the time required to set up functional and productive customer care consultants may vary from 2 days to a few weeks. If the project is small, then it will require 2 to 4 agents for generating leads with unilingual simple customer service. For a large project, where there's a requirement of 30 to 50 customer service consultants multi-lingual service or outbound sales project, it will take around 3 to 4 weeks. We at LHI are flexible and efficient to match our client's business plan.

Question 8

What's quality assurance, and why is it necessary at a call center?

Accepted Answer

Only one negative experience can tarnish a client's perception of your enterprise or business. A customer service quality guarantee is an assurance to deliver an informative, pleasant, and helpful experience to every customer. When selecting customer support outsourcing companies, it's essential to make sure leadership implementations and follows through with a Quality Assurance Strategy. You must remember that the customer service company you outsource to will represent your brand, and unsatisfied customers can result in lost revenue.

Question 9

What's the difference between inbound and outbound calls?

Accepted Answer

An inbound call is initiated when a customer themselves calls into the customer service companies, while outbound is when a call center consultant begins an invitation to a customer.

Question 10

Would you help me develop my dialogue plan/scripting?

Accepted Answer

Yes, we are pleased to do so. We have decades of experience in creating dialogue plans and may make recommendations on the best possible way to manage the flow of a call to deliver an excellent service experience. We understand how to optimize the typical order size through effective upward and cross-selling methods. Our dialogue plans are designed with professionalism and competence in mind and help predict effects and drive the perfect customer experience.

Question 11

Why should I choose LHI for my customer service outsourcing?

Accepted Answer

Outsourcing customer support services to LiveHelpIndia comes with a lot of perks. Few of them include:

Increased profits
Reduced Administrative Hassles
Huge Cost Savings
Need to Hire Fewer Resources
Faster TAT and High-Quality Results
Highly Skilled Personnel with high experience at Low Cost

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