This leading US client oﬀers remote support and meeting services that include free and premium remote PC access, desktop sharing, screen sharing, and others
To provide complete technical and billing support for the client.
Being focused and patient helped us to understand the process. Proper time management and client support made the operations easier. Proper and eﬃcient direction helped in resolving customer service diﬃculties and other project related issues.
At ﬁrst, understanding the billing department tasks was tricky as it included payment transactions through diﬀerent sources, and complicated accounts with diﬀerent billing cycles and information. Also Technical support situations varied with customers and it was hard for anyone to train us on all the scenarios that may occur, but eventually most were explained. And once the project was live, operations were managed.
This project gave us a diﬀerent and enriching work experience. It helped us improve our customer service expertise and our self-conﬁdence in communicating with people around the globe. The client has been very happy and satisﬁed with our quality service.