Secure & Compliant GovTech Back Office Outsourcing Services

Security is our highest priority. We employ a multi-layered approach including: physical security at our CMMI Level 5 certified delivery centers, robust network security with advanced firewalls and intrusion detection, data encryption at rest and in transit, strict access controls based on the principle of least privilege, and regular third-party security audits. We are SOC 2 and ISO 27001 certified, and our processes are designed to meet stringent standards like FISMA and FedRAMP.

Absolutely. Our team of solution architects and integration specialists has extensive experience in connecting modern platforms with a wide range of legacy government systems, including mainframes and custom-built applications. We use secure APIs, middleware, and RPA to ensure seamless data flow and functionality without requiring a complete overhaul of your core infrastructure.

We develop a customized training program for every client. This involves a "train the trainer" model where we work with your subject matter experts to create detailed process documentation, knowledge bases, and training modules. Our teams undergo rigorous training and testing on your specific procedures and compliance requirements before they begin any work. This is followed by continuous quality assurance and ongoing training.

We believe in a partnership model built on transparency. You retain full strategic control. We provide you with a dedicated account manager, access to real-time performance dashboards, and regular, detailed reporting on all key metrics. We also schedule regular governance meetings to review performance, discuss challenges, and ensure our services remain perfectly aligned with your agency's goals.

While savings vary depending on the process, most of our government clients see operational cost reductions of 40-60%. These savings come from labor arbitrage, process efficiencies gained through automation, reduced infrastructure and real estate costs, and eliminating the overhead associated with internal hiring and training. We provide a detailed cost-benefit analysis as part of our initial assessment.

The timeline for transition depends on the complexity of the process. A straightforward data entry project might be operational in 2-4 weeks. A more complex process like a multi-channel contact center or FPO can take 6-12 weeks. Our detailed transition plan, developed during the initial assessment, will provide a clear timeline with specific milestones.

Not at all. We provide scalable solutions that are effective for government entities of all sizes, from small municipalities and county departments to large state and federal agencies. Our flexible engagement models allow us to tailor a solution that fits your specific needs and budget.

Your satisfaction is guaranteed. We offer a free replacement policy for any team member who does not meet your expectations. We will manage the knowledge transfer to a new, vetted professional at zero cost to you, ensuring a smooth and uninterrupted continuation of service.