24*7 TECHNICAL SUPPORT FOR A

Desktop Support Client

CUSTOMER OVERVIEW

The client is a franchise network serving in 400+ locations across 23 countries. Most of the locations (over 250) are based in the US and Canada.

Problem statement

The client aimed at creating a worldwide network of independent computer professionals that are able to respond to the business and computer users issues effectively. They aimed at doing this by hiring skilled, trained professionals, which they were lacking.

OUR SOLUTION

Our 24-hour Help Desk Services began providing exceptional desktop services to the on-site engineers and started receiving rave reviews. The services helped engineers with the required technical assistance. They find themselves safe in with fast and reliable assistance. Currently active, with a consistent and professional approach, Live Help India has supported countless technical issues for this Desktop Support company.

CHALLENGES DURING IMPLEMENTATION

Having tried many other respectable businesses with poor benefits, the client was very pleased with LHI's support reviews. After extensive discussion sessions, LivehelpIndia, as well as the customer, successfully formed a contract that would empower LHI to offer them and their franchise engeneers a skilled and higher degree of technical assistance.

POSITIVE OUTCOME

The partnership with LiveHelpIndia has granted client the freedom to focus on their businesses growth and management, while LiveHelpIndia looks after the 24 7 Help Desk needs for the company.

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