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Customers today demand web-based support for its convenience and accessibility. Offering online customer support is a cost effective way to provide customers with service they ll value. For a company with an online presence, integrating web-based customer support to your customer care strategy is essential. With access to the latest technology and expertise, LiveHelpIndia can help you achieve this.
LiveHelpIndia has evolved alongside the growth of Internet technology and combined its customer service experience to provide your customers with a convenient communication channel they demand. We offer a spectrum of e-services with integrated multi-channel capabilities such as:
- Live Web Chat
- Email Response
- Web Push
- Dual Web Form Sharing
Live Web Chat
With Live Web Chat, your customers can contact you from the convenience of their computer and avoid long hold periods over the phone. Using chat, your website visitors will connect to our eRep specialists to resolve issues and receive information in real-time, 24/7/365. Using the co-browse feature, our eReps can lead your visitors through a solution by directing them to specific pages and/or pointing at specific areas on the screen. This will ensure your customers receive the support they need to navigate your site.
Our chat clients have experienced reduction in shopping cart abandonment, increase in average order size, and overall greater customer satisfaction by incorporating chat on their site.
LiveHelpIndia Live Web Chat solutions include:
- Co-browse/screen sharing capability
- Integrated knowledge base templates
- Customized chat box with logo
- After hours message box
- Pre-chat custom Web form
- Spell check and customized dictionary
- Automated custom greetings
- Chat transcripts and reporting
Email Response
Businesses often get tied down with an influx of email enquires resulting in delayed email responses or worse, unanswered emails. Email is an efficient and convenient way for customers to contact your corporation. LiveHelpIndia Email Response solution is designed to manage high-volume email inquiries directed to a general mailbox address or corporate site. We guarantee an email response rate of less than 4 hours ensuring your customers get their questions answered within a reasonable time frame.
LiveHelpIndia employs an email response management system that significantly improves response times and efficiency of your emails correspondence. Our advanced routing capabilities ensure the appropriate agent receives your emails, suitable auto-responses are in place, and response templates are integrated with mail merge capabilities for customization. These features help significantly reduce the handle time for responses and in turn, increase customer satisfaction levels.
Web Push
With Web Push, our eReps push specific web pages to your customers in real time. This feature assists your visitors with site navigation, buying processes, or general questions. Web push is typically administered through a Live Chat.
Dual Web Form Sharing
Form sharing essentially means our agents and your visitors can view the same web form simultaneously. Hence, if a visitor to your corporate site is having trouble entering the correct data to finalize a sale or book an appointment, our eReps are able to help by completing and submitting the form for the customer within a secure environment. Dual Web Form Sharing assists frustrated visitors and encourages them to visit your site again.
With LiveHelpIndia web-based customer support, your corporation can provide its customers with convenient and time efficient responses to their questions at a minimal cost.
For more information please contact our Sales Department at +44 (0)20-7043-5040 (Mon-Sat, 9 AM - 9 PM GMT) or contact us Via our contact us or get a free quote ...
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+1-(888)572-3991
(Toll Free)