tech-support-outsourcing

Technical Support Outsourcing

Level I, II and III Tech Support offerings

  1. Troubleshooting or Maintaining self-service Websites
  2. Support via Live chat, Ticket and phone
  3. Dispatch of service technicians
  4. Single Point Of Contact (SPOC) with Call escalations
  5. Software support covers:
    • Application Software, tools
    • SaaS, Paas, IaaS Services
  6. Systems support covers:
    • Servers, PCs, Workstations
    • Thin clients, Storage devices
    • Terminals and peripherals
    • Mobile and handheld devices

Target Customer Profiles

  • OEMs & vendors
  • Internet Providers (ISPs)
  • Wireless Vendors
  • Application Providers (ASPs)
  • Software Publishers
  • Integrator and Consultants
  • Resellers (VARs)
  • Platform-as-Services (PaaS)

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Outsource Technical Support

100% user satisfaction by Experienced and Certified Agents (MCP, CCNA, CCNP, Red Hat). Critical and Non-critical Tech Support services since 2003.

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Why LiveHelpIndia?

Domain Expertise

  • Online Gaming & SaaS Apps
  • IT-enabled Devices
  • Logistics
  • Hospitality
  • Real Estate
  • Insurance
  • Banking and Finance

Technical Knowledge

  • Mobile Apps support
  • Networking devices support
  • Peripherals support
  • Consumer device support
  • Digital & Gaming support
  • Cloud services support
  • IT Help-desk management

Quality Focused

  • Certified Dedicated Support Agents (MCP, CCNA, CCNP, Juniper)
  • Unified Communication via web, chat, tickets, phone and remote desktop
  • Dedicated, Flexible, Reliable, Experienced support Agents
  • In-house QA facility with escalation matrix.
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Outsourced Technical Support

Hire Certified Technical Support agents Agents (MCP, CCNA, CCNP, Red Hat) on Full Time or for 24x7 Helpdesk.

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