Bilingual Contact Center

Bilingual Contact Center

Live Help India offers Bilingual Contact Center/ multilingual Call Center customer services and sales solutions in English plus French, Spanish and German, enabling you business to effectively respond to your language specific customers needs. Multiple language Staff are provided as dedicated staffs working exclusively for you, and housed within our customer service contact centers to ensure best results.

Providing Bilingual Contact Center/ multilingual Contact Center customer support has become vital in current global economy as the ethnic groups in America and around the glob continues to grow, and as soon businesses increasingly become international and cover diverse markets. Having the Contact Center capability to communicate in multiple languages will enable your business to capture opportunities in various markets and benefit by higher customer acquisition rate in target languages.

Live Help India Bilingual Contact Center/ multilingual Contact Center customer services.


Agent Training
To provide high quality standards, our Bilingual Contact Center/ multilingual Contact Center customer service agents are assessed in the interview process for their reading, writing, speaking and translation skills in both English and the second language they are expected to be working in.

Environment
We understand and train the agents to work throughout the day in Bilingual Contact Center/ multilingual Contact Center environment.

Neutral Accent Agents
We hire, retain and provide Bilingual Contact Center/ multilingual Contact Center customer service agents with Neutral voice accent.

Pricing Options
Our clients have the options of choosing a combination of full-time dedicated agents for various levels of support to match their consumer language conversation needs (e.g. English and Spanish/ German/ French as required).

Why Do You Need Bilingual/ Multilingual Support?

  • Spanish is the second most common language spoken in the United States after English

  • Spanish is the fastest growing minority group in the United States

  • Spanish is the most widely taught non-English language in U.S. secondary schools and institutions of higher education, indicating its importance among non-Hispanic Americans.

  • As many as 100 million people in the United States have some basic knowledge of Spanish

  • French is the fourth most common language spoken in the United States and is used by about 175 million people around the world as a first or fluent second language

  • French is one of the two official languages of Canada

  • As many as 100 million people speaks German

  • German is the official language of Germany, Austria, Switzerland, Alsace-Lorraine (France), Northern Italy, East-Belgium, Luxembourg and Liechtenstein

We assure you all the committed billable hours per month.


Self Supervise your Virtual Employees:

  • Yes our staff will work as your virtual employee so you can guide and monitor them as you like. 

  • The staff will be provided per your Inbound Contact Center/ Bilingual/ Multilingual Customer Service needs.

  • Follow-ups of process for confirmation of  Bilingual/ Multilingual customer services staying on right way.

  • In case of  Bilingual/ Multilingual staff absence get Backup staff or 100% deduction for absent hours.

Payment Terms:

We use to charge upfront payment of the month, staff is going to work for you, on monthly basis. Mode of payment will be Bank Wire Transfer, Credit Card or PayPal.

For more information on your Inbound Contact Center/  Bilingual/ Multilingual Customer Service needs, please contact our Sales Department by Phone or Email or contact us Via contact us or get a free quote ...

 



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