With the increase of online shoppers and growing attraction to price shopping on the Internet, your online customer service strategy plays an important role in your business. Integrating Live Help India’s Live Web Chat solution will aid you in converting your online visitors into loyal buyers. Combining LivePerson’s live chat technology, Live Help India agents or ‘eReps’, and a specialized management structure, our Live Web Chat Solution will bring success to your online customer service approach and sales strategy – all at an all-inclusive per minute pricing model!

Live Help India and LivePerson – How it Works

LivePerson is an industry-leading provider of live chat technology that helps connect businesses and experts with consumers seeking help on the web through real-time chat, creating more relevant, compelling and personalized online experiences. Live Help India has paired with LivePerson to offer our clients the most advanced technology and highest level of service possible for a complete online solution. LivePerson’s PRO Solution contains the highest technology platform, and equips Live Help India with an effective online channel to engage your online customers and provide exceptional service with our eReps as the point of contact.

LivePerson Certified eReps

Live Help India's Live Web Chat will help increase your online conversions and customer acquisitions by providing real-time assistance for your customers. Live Help India ensures each of our eReps is LivePerson trained and fully Certified for handling all Live Web Chat communication. They possess strong, well-developed written communication skills geared towards engaging customers, directing them through the sales process, and essentially converting visitors into buyers.

Our Live Web Chat Solution will allow your business to:

a) Be Proactive with Your Visitors - Live Help India eReps can initiate chat and offer promotions to your visitors at critical times during their online visit - for example before abandoning their shopping cart. LivePerson technology allows for the monitoring of customers’ online behavior to make sure contact is made at the right time for that individuals’ online habits. This, included with a set of business rules defined to fit your business goals will tell the eReps how to act as your customers make their way through your website. Our Proactive Chat Solution can be used to close more sales, encourage repeat visits, and increase average order size.

b) Reduce Shopping Cart Abandonment - Adding Live Web Chat to your website can reduce shopping cart abandonment by up to 50%. Combine Live Web Chat with our voice and email solutions to experience unprecedented web sales by leveraging your multichannel customer support options at critical times during the purchase decision.

c) Increase Customer Satisfaction - Live Help India's Live Web Chat allows your customers to receive quick answers to their questions without the hassle of disconnecting from the Internet or using the phone. With Live Web Chat your web store is staffed with an eRep 24/7/365 to assist your customers in real-time as they visit your site, enhancing customer satisfaction and the overall online experience.

Live Help India - Live Web Chat Highlights

• Access to a complete solution with best in class LivePerson technology and highly trained chat specialists, all at one inclusive rate.
• Increase online conversions and customer acquisitions with real-time assistance.
• Market promotions and discounts directly to online visitors through Proactive Chat.
• Reduce shopping cart abandonment by up to 50%.
• Raise customer satisfaction levels through convenient 24/7/365 customer service.

For more information please contact our Sales Department at +44 (0)20-7043-5040 (Mon-Sat, 9 AM - 9 PM GMT) or contact us Via our contact us or get a free quote ...