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Technical staff are the life and blood of any business. In our current information technology driven age, your company have to spend too much effort finding qualified technical staff to hire. Then too per recent industry research by Technology giant Ericsson, only 30% company's inhouse Tech Support / IT teams are capable of handling new age software product's support needs. It's time now to save your users from every day increasing frustration with your IT support services, Partner LiveHelpIndia Tech Support today!

LiveHelpIndia saves you, by hiring our offshore outsourced Technical support staff for handling any tech support needs for any hardware or software products your users are using.  Our offshore technical support center can assist you in "Your Typical" business needs, through technical support outsourcing solutions. We will be a virtual extensions of your busy offices, and providing cost effective support without any legal or human resource compliance, while keeping PCI security in your hands.

Our Technical support outsourcing services

We have the intellectual, physical resources, people, and technology to devise, build, and implement solutions that embrace customers for long-term relationship. And providing critical and non-critical tech support services as:

• Technical Troubleshooting

• IT Ticketing handling

• Various Levels Support

• 24 Hour Technical Help desk support

• Hardware/ Software Warranty Support, RMA processing

• Cloud Computing ready

• Determined Desktop support

• Global Tech Support

• Multi Channel, Unified Support

• inhouse QA facility

• Complete Tech Support Outsourcing

Some reasons to hire our technical support services:

• Dedicated : 8 hours per day full time Technical Support services, extendable for up-to 24/7/365, full support coverage

• Virtual in-house equivalent tech support system offshore

• Expert Technical Help : Core concentration through outsourcing non core tasks

• Unified Tech Support : Our end to end customer interaction BPO solutions

• Cost effective : Custom made pricing plans, full control over the cost

• Just On Time :  No time delay and assist each of your customers

• Reliability : Good Soft communication skills, Motivational approach, Enhanced productivity

• Expertise : Core competencies in various domains, Expert professionals in technical background

Outsource you Technical Support Centers to Live Help India:

• Handle customer queries on technical products and applications

• Generate leads, expand prospect contact opportunities

• Increase sales

• Troubleshoot and resolve problems through remote assistance

Outsource Technical Support Services: Tier I, II and III support

Most IT helpdesks structure technical support services at Level 1 and Level 2 support which includes

1. Telephone support

2. Troubleshooting

3. Maintaining a self-support Web site

4. Dispatch of service technicians

5. Escalating calls back to the ISV or OEM

6. Single Point Of Contact (SPOC) 

7. Software support covers:

   1. Application solutions

   2. Application development tools

   3. System software

8. Systems support covers:

   1. Servers

   2. Workstations

   3. PCs

   4. Thin customers

   5. Storage devices

   6. Terminals and peripherals

9. Devices and peripherals support covers:

   1. Smart handheld devices such as mobile handsets and PDAs

   2. Networking devices such as switches and routers

   3. Peripherals such as printers

   4. Multifunctional peripherals

   5. Consumer devices such as digital cameras, camcorders and gaming devices

10. Live Help India Technical support centers offer helpdesk or support services across :

    1. Original Equipment Manufacturers (OEMs)

    2. Internet Service Providers (ISPs)

    3. Wireless Vendors

    4. Application Service Providers (ASPs)

    5. Independent Software Publishers

    6. Consultants

    7. Integrators

    8. Value Added Resellers (VARs)

    9. Value Added Dealers (VADs)

11. Franchisee Business verticals benefiting from Live Help India technical support centers such as Software and hardware products like:

    1. IT-enabled toys, games and products

    2. Logistics

    3. Hospitality

    4. Real Estate

    5. Insurance

    6. Banking and Finance

    7. Aerospace and Defense

We assure you all the committed billable hours per month.

Self Supervise your Virtual Employees:

• Yes our staff will work as your virtual employee so you can guide and monitor them as you like. 

• The staff will be provided per your Inbound Contact Center/ Technical Support Customer Service needs.

• Follow-ups of process for confirmation of Technical Support customer services staying on right way.

• In case of Technical Support staff absence get Backup staff or 100% deduction for absent hours.

Payment Terms:

We use to charge upfront payment of the month, staff is going to work for you, on monthly basis. Mode of payment will be Bank Wire Transfer, Credit Card or PayPal.

For more information on your Inbound Contact Center/ Technical Support Customer Service needs, please contact our Sales Department by Phone or Email or contact us Via contact us or get a free quote ...