Live Help India has proven experience and success in meeting the outsourcing objectives of Fortune corporations in various industries such as retail, automotive, e-commerce and manufacturing. Our developed suite of enterprise solutions, industry leading technology, and talented team of managers and support staff ensure our larger volume clients stay ahead in their industry by building lasting relationships with their customers.

Whether your outsourcing goal is to retain customers, increase revenue, generate sales, reduce service costs, or break into new markets, Live Help India has a communication solution suitable for your business. We consistently deliver solutions based on the following values:

Operation Efficiency. Our superior process management practices create lower average hold times, reduce abandonment rates, and increase close rates, while maintaining a high level of quality for each customer interaction.

Award Winning Quality. Each year we challenge ourselves to meet quality standards set by our company and the industry. Our focus on quality translates into personalized service, consistent service levels, and improved customer retention.

Industry Leading Technology. Investing in the latest technology and partnering with leaders in the industry, provides clients with access to leading technology and ensures scalable solutions that grow with your business.

Our comprehensive suites of contact center solutions help manage each step of your customer life cycle. Our Dedicated Agent Solutions include:

• Telesales & Customer Acquisition
• Customer Care & Retention
• Web Based Customer Care
• Pay-For-Performance Live Web Chat
• Customer Self-Service

Live Help India Enterprise Contact Center Service Features

• Dedicated telesales and/or customer care agents with customized training on your account
• Services offered in 3 languages (English, French & Spanish)
• Qualified Operations team with extensive experience in enterprise contact center management
• Direct access to a Team Manager & Client Services Manager who will tactfully handle every account need
• Daily performance tracking and agent productivity report
• Real-time monitoring of agent activity to identify training and other quality assurance needs
• Online reporting access to monitor real time call performance
• Daily back-up of all client data as part of a comprehensive disaster recovery plan

For more information please contact our Sales Department at +44 (0)20-7043-5040 (Mon-Sat, 9 AM - 9 PM GMT) or contact us Via our contact us or get a free quote ...