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Live Help India understands that maintaining superior customer service while keeping costs under control is important to businesses with large customer service needs. To address this, we offer a Customer Self-Service solution based on an Interactive Voice Response (IVR) platform. This reduces costs by offering convenient, user friendly automated services, which decreases the number of live agents needed. Your customers can easily complete their own transactions, while still having the option to speak to a live agent if needed.

Customer Self-Service Features

Speech recognition: Provides your customers with the ability to verbally communicate their requests instead of using the conventional touchtone keypad method.

Text-to-speech: Uses technology that can read textual information in a variety of languages and then converts it into synthetic speech output that is deliverable to customers through the telephone.

Voiceprint identification: Increases customer self-service security by requiring authorized access to sensitive and private customer information (ie: financial and medical information, passwords, etc.)

Customer Self-Service: Business Benefits

Cost Reduction: Automation increases efficiency and decreases the need for additional live agent time.

Improved Allocation of Resources: Agent staffing is significantly reduced through customer self-service. Agents can be hired according to call complexity rather than call volume. Routine portions of an interaction are automated while complex portions are handled by a live agent � therefore allocating your man power more effectively.

For more information please contact our Sales Department at +44 (0)20-7043-5040 (Mon-Sat, 9 AM - 9 PM GMT) or contact us Via our contact us or get a free quote ...