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1. Outsourced Process :: Telemarketing services for a USA based industrial pipes manufacturer
2. Client Country :: United States
3. Client Industry :: Pipe Manufacturing, E-commerce, online trading, international shipping
4. Service Category : : Customer Services :: Lead Generation:: Pre Sales :: Post Sales :: Sales Support :: Order Processing
5. Service Methods :: Email Marketing Responses, Telemarketing, Appointment Setting on phone, Business to Business Marketing
6. Client Business Objectives (Brief)?
Client’s main objective for outsourcing telemarketing is to make companies aware about Client services and benefits of using them.
7. What are Client Offerings to its customers and target market and user base type?
Client is a manufacturer of products useful for repairing pipes. Currently company has its business in North America, South America, Asia, Australia, Europe, Middle East and the Pacific. In USA Company have 372 permanent customers. Most of the users are Engineers and Contractors.
8. Challenges we faced in this process to achieve the desired from client?
Had to take knowledge of sewer pipes and different repair method used for repairing them. As the staff working had telemarketing experience but of different industry.
9. What we did to overcome the hurdles?
Explored all the resources provided by client. Self-Learning & training from client websites, knowledgebase and client sales team.
10. What are our achievements & learning in the process and why client is happy with LiveHelpIndia services?
Got many new buyers for clients who are interested in purchasing pipe product, learned the technology in use for sewer repairs, knowledge on how the “public works” in USA are handled. Using effective positive telemarketing approach.
11. Why we, are a good choice for the client?
At LiveHelpIndia we have best people providing their services with their full ability and skill in a very healthy and competitive environment to its existing and new clients in today global market.

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