Hire inbound Contact Center, full time, customer service, order taking, technical support, virtual assistant for US, EU & AUS | Sitemap | Contact Us

1. Outsourced Process :: Telemarketing of Sky TV united kingdom

2. Client Country :: United Kingdom

3. Client Industry :: Entertainment :: DTH :: Television Broadcasting

4. Service Category :: Telemarketing :: Outbound Sales :: Order Processing :: Lead Generation :: Pre Sales :: Post Sales

5. Service Methods :: Telemarketing :: Phone Support

6. Client Business Objectives (Brief)? :
Today television has become a part of your life and it is considered as the fastest and the best
Way of communication. Client’s objective was to have more customers opting for Sky TV
Connections DTH and Cable.

7. What are Client Offerings to its customers and target market and user base type? :
Services to customers included a Sky TV connection with number of channels under entertainment, news, sports etc. category at very nominal rate and a set-top box with FREE installation.

8. Challenges we faced in this process to achieve the desired from client? :
The most challenging part was to convenience a customer to switch to Sky TV connection who is already using a TV connection offered from one of competitors of Sky TV.

9. What we did to overcome the hurdles? :
With the proper guidance and support from client and utilizing our Telemarketing domain expert’s help & training and offering numerous channels at great prices with quality service helped out telemarketing team to convenience the customers and generate good amount of sales for the client.

10. What are our achievements & learning in the process and why client is happy with LiveHelpIndia services?
Getting more number of customers for client was an achievement for both us and the client as well. It helped and made us learn to how to convenience a customer for opting something that is favorable for them and that made our client happier.

11. Why we, are a good choice for the client? :
The team at LiveHelpIndia works hard and wisely to generate more number of sales for client in order to get better results and good business.

For more information on your Outsourcing of Contact Center, back office tasks needs, please contact our Sales Department by Phone or Email or contact us Via contact us or get a free quote ...