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1. Outsourced Process :: Technical Support for Remote PC Support Software

2. Client Country :: United States

3. Client Industry :: Remote PC Support and Remote Meeting and screen sharing

4. Service Category : : Technical Support :: Customer Services :: Pre Sales :: Post Sales :: Sales Support

5. Service Methods :: Email Responses, Phone Support, Live Chat Support

6. Client Business Objectives (Brief)?
To provide Remote Screen and desktop Sharing services to the User who runs business globally.

7. What are Client Offerings to its customers and target market and user base type?
Offerings: Client provides Remote Support and Meeting services to all users. Services include free and premium Remote PC access, Desktop Sharing, Screen Sharing, and others. Also take pride in providing FREE and low cost premium tools using open technologies.
Target Market: - Mainly US Market.
User Base Type: - Corporate and business profiles

8. Challenges we faced in this process to achieve the desired from client?
Initially we faced challenges in explaining customers about the usage of the services because most of the customers do not know the technical terminologies. We have to explain them each and every detail in layman’s language.

9. What we did to overcome the hurdles?
We worked on the process and technicality of the process and find out the best way to make customer understand the Services. We picked out the key point to explain customer about product and its usage which proves them very user friendly.

10. What are our achievements & learning in the process and why client is happy with LiveHelpIndia services?
We achieved a lot in this process. The client helped us in understanding how someone can access one or more systems just using their single cost effective system. Also help us in understanding the technicality of Private Servers, Linux, and Android Etc.

11. Why we, are a good choice for the client?
As we say LiveHelpIndia is a one stop for all your BPO needs and that’s true. We fulfill all requirements of our client and ensure best services and long lasting relations. Once customer is with LiveHelpIndia, he needs not to search anyone else for his requirements

For more information on your Outsourcing of Contact Center, back office tasks needs, please contact our Sales Department by Phone or Email or contact us Via contact us or get a free quote ...