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1. Outsourced Process :: Online Entertainment Customer Services

2. Client Country :: United Kingdom

3. Client Industry :: Online Entertainment

4. Service Category : : Customer Services:: Pre sales:: Post sales:: Sales Support.

5. Service Methods :: Email Responses, Live Chat Support (Chat Hosted & provided to client by LiveHelpIndia to provide maximum live chat uptime)

6. What are Client Offerings to its customers and target market and user base type?
Offerings: Client provides facility to watch movies online to the customer based in UK and Ireland on a monthly subscription cost. From this subscription, User can watch Movies on his web-enabled devices ( iPad and Samsung internet TV, Web) as well. There are many movies to watch per week and client replace old movies with new one each week to provide variety.
Target Market: - UK and Ireland.
User base type: - Home consumers, internet users

7. Challenges we faced in this process to achieve the desired from client?
As we provide customer support via Emails and Chat, so needed to be more friendly and courteous to the customer rather than treating them professionally. As these are Business to Consumer offerings.

8. What we did to overcome the hurdles?
We used various resources from internet and in-house training in order to search the format and language to be used to reply these kinds of emails directly to consumers mostly of young age.

9. What are our achievements & learning in the process and why client is happy with LiveHelpIndia services?
Through this process we learnt how to get back to the customer with the resolutions and services by friendly and courteous approach rather than using profession attitude. And with localized daily supervision we ensure continuous good quality customer services for client’s buyers.

10. Why we, are a good choice for the client?
As we say LiveHelpIndia is a one stop for all of client’s BPO needs and that’s true. We fulfill all requirements of our client and ensure best services and long lasting relations. Once customer is with LiveHelpIndia, he need not to search anyone else for his requirements, and we ensure this with personalized services every day.

For more information on your Outsourcing of Contact Center, back office tasks needs, please contact our Sales Department by Phone or Email or contact us Via contact us or get a free quote ...