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1. Outsourced Process :: MobyMemory.com Customer Service United Kingdom
2. Client Country :: United Kingdom
3. Client Industry :: Mobile Accessories, Memory Cards, Gaming Peripherals, Mobile Computing
4. Service Category :: Customer Services ,Post Sales, Sales Support, Order Processing
5. Service Methods :: Email Responses, Phone Support, Live Chat Support
6. Client Business Objectives (Brief)?
To be a leading online shopping portal for Mobile Accessories, Memory Cards, Gaming Peripherals, Computing in UK.
7. What are Client Offerings to its customers and target market and user base type?
Mobile Accessories, Memory Cards, Gaming Peripherals, Computing.Target area is not limited, covers whole segment.
8. Challenges we faced in this process to achieve the desired from client?
Issues in shipping. Customers not able to get their orders on time
9. What we did to overcome the hurdles?
Keep a touch with Royal mail on regular basis to give the updated status to customers.
10. What are our achievements & learning in the process and why client is happy with LiveHelpIndia services?
Process started with a few resources and with our good service we increased to a team who were handling all Customer services, Including Premium Rate Technical helpline, and order processing and shipping of the products.
11. Why we, are a good choice for the client?
We have increased the sales to 120% along with the best customer service and happy customers.

For more information on your Outsourcing of Contact Center, back office tasks needs, please contact our Sales Department by Phone or Email or contact us Via contact us or get a free quote ...