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1. Outsourced Process :: Customer Service Biggest Online Computer Memory Retailer United Kingdom

2. Client Country: United Kingdom

3. Client Industry: E-Commerce, Computer peripherals, online store for Computer memory upgrades (RAM) for Desktops and Laptops/Notebooks.

4. Service Category: Customer Services :: Pre Sales :: Post Sales :: Sales Support :: Order Processing

5. Service Methods: Email Responses, Phone Support, Live Chat Support (Chat Hosted & provided to client by LiveHelpIndia to provide maximum live chat uptime)

6. Client Business Objectives (Brief)? :
Memory RAM upgrades are a quick and easy way to breathe life into your Desktop computer/
Laptop/Motherboard/Server. Client’s major objective is to offer quality product and services at an affordable and competitive price with an excellent customer support service.

7. What are Client Offerings to its customers and target market and user base type? :
Client is an online e-retail store which sells branded computer memory upgrades for Desktops and Laptops/Notebooks with a Life-Time Warranty on all the products. Being one of the leading online stores for computer memory upgrades, Client offers its services worldwide. Client is registered in United Kingdom and offers FREE SHIPPING within the U.K. and quickest delivery/shipping options worldwide.

8. Challenges we faced in this process to achieve the desired from client? :
Obviously customer support service is itself a challenging job and Client believes in customer satisfaction. Finding a proper RAM upgrade for a customer’s computer has never been easier, especially when a customer is completely unaware of technical knowledge.

9. What we did to overcome the hurdles? :
With proper knowledge; comes great success. I.T. field keeps changing, new machines and Gadgets rule the market, and to survive in the market you need to keep yourself updated with the upcoming technologies and products. Working with a company that deals in technical products, needs timely and proper update of technical knowledge about the products.

10. What are our achievements & learning in the process and why client is happy with LiveHelpIndia services?
Having Client as a client was itself an achievement for us.
A happy and satisfied customer is a key to successful business and a successful business is a key to client’s happiness. And because of this positive attitude we can proudly say that our client is happy.
A few words by an executive of LiveHelpIndia working for the Client::
I believe no one is experienced, life is all about learning; the more you learn the smarter you become. Opportunity to work with brilliant minds and being a part of LiveHelpIndia and Client is itself an achievement which I have achieved, earned and learned and yet I’ve got more to achieve, earn and learn.

11. Why we, are a good choice for the client? :
Customer support is a backbone for every business and LivehelpIndia has always worked deliberately to deliver expected client satisfaction.

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