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1. Outsourced Process :: 24/7 Helpdesk for Aviation and Hospitality Industry

2. Client Country:: United States Of America (USA) And Other Parts Of World.

3. Client Industry :: Aviation and Hospitality Industry

4. Service Category : : Crew layover Management :: Crew information Management :: Customized Crew Booking :: Irregular Flight Crew Tracking and replacement

5. Service Methods :: Email Support, Phone Support, Database Management System, Fax Support, Reports Management (through Word Documents and Excel Reports)

6. Client Business Objectives (Brief)?
Client is primary provider of customized innovative technology for on-line reservations, crew layover management, billing and reconciliation, and one invoice payment solution. Client believes in S.M.A.R.T working around the globe.
S – Specific Objective is to manage and track the crew management and provide proper booking at the listed hotels those are under our belts.
M¬ – Measurable Objective reveals our growth every year in terms of our clients. We started with not more than 10 clients and till date we have 50 Airlines under our belt.
A – Agreed by all those concerned in trying to achieve the objective.
R – Realistic Objective is to prepare ourselves for the challenge from other companies who are serving the airlines.
T- Time Specific Objective plays an important role in our industry. Both Hotel and Aviation have time constraints applied to every operation. A bit delay can make operations difficult. So our objective specifies especially on time management.

7. What are Client Offerings to its customers and target market and user base type?
Offerings:
Client conducts on-going site inspections, evaluation, security provisions, ongoing Tracking and market research.
Target Market
Airline Industry: To add more and more Airlines under the belt and as per the requirement adding more Hotels under contract with Client for certain time period in order to provide negotiable rates and good hospitality for crews.
User base type
Already existing Clients like airTRAN, Spirit Airlines, British Airways and Many more….
Whereas hundreds of hotels in contract to manage crew layover for individual airlines service needs.

8. Challenges we faced in this process to achieve the desired from client?
Every Process has an objective behind it and a complete process to follow. The important part in all the processes are terminologies and their meanings related to process. This process is complete conceptual process. Its scenario based and needs proper determination, time and logical analyzing. At start we underwent an extensive training over terminologies, various operations and found it bit hard but interesting to work on Data Base Management System for 24/7 help desk customer service needs.
It was hard for anyone to train us on all the scenarios they may occur but most likely were told, explained and self-learned with time.

9. What we did to overcome the hurdles?
Focused Mind helped us to overcome any hurdles (i.e.) scenario during our operation. Proper time management and team work made the operations easier and get going. Also the team at Headquarters helped us during our learning stage.
We used to take any scenario and discuss among the team for the proper solution for it and used to cross check it with our customer service team. Proper Power Point Presentation, roster and time scheduling of reports made the ongoing operations flexible.

10. What are our achievements & learning in the process and why client is happy with LiveHelpIndia services?
Achievements: Process brought a team bonding Environment as it’s necessarily required to get going with tricky operations. And it’s proud to say that Client Operations at our India based center, at LiveHelpIndia office with its team has completed successful services from a long time continuously. Also providing support for Aviation and Hospitality Industry (Industry that runs 24*7*365) is an achievement in itself.
Learning: Again, most of the new terms were learned. The best thing that we learned is Time management and how to use brain logically.
Client is happy with LiveHelpIndia because there interest is our first priority. Team is ever ready to face the challenges and is working 24*7*365 to provide best customer support to its clientele.

11. Why we, are a good choice for the client?
1) Determined Team Members.
2) Work is our first priority.
3) Ready to learn and Quick learner.
4) Ready to accept challenges.
5) Trained Staff always available.
6) We believe in Accuracy and Precision.

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