Contact Center Outsourcing Case Studies

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1. Case Study:


Outsourced Process :: Virtual Assistant Services for a Real Estate website developer and SEO provider company

Service Category :: Order Processing :: Lead Generation :: Pre Sales :: Post Sales :: Customer Service :: Web design :: SEO Assistant
Service Methods :: Email Responses :: Phone Support :: Chat Support :: SEO Assistant :: Onpage/ offpage Optimization :: Web design

2. Case Study:


Outsourced Process :: Telemarketing of Sky TV united kingdom

Service Category :: Telemarketing :: Outbound Sales :: Order Processing :: Lead Generation :: Pre Sales :: Post Sales
Service Methods :: Telemarketing :: Phone Support

3. Case Study:


Outsourced Process :: Customer Service Biggest Online Computer Memory Retailer United Kingdom

Service Category: Customer Services :: Pre Sales :: Post Sales :: Sales Support :: Order Processing
Service Methods: Email Responses, Phone Support, Live Chat Support (Chat Hosted & provided to client by LiveHelpIndia to provide maximum live chat uptime)

4. Case Study:


Outsourced Process :: MobyMemory.com Customer Service United Kingdom

Service Category :: Customer Services ,Post Sales, Sales Support, Order Processing
Service Methods :: Email Responses, Phone Support, Live Chat Support

5. Case Study:


Outsourced Process :: Customer Service for Online Optical Retailer United Kindgdom

Service Category : : Customer Services :: Sales Support :: Order Processing.
Service Methods :: Email Support, Phone Support, Pre sales, post sales, RMA handling

6. Case Study:


Outsourced Process :: 24/7 Helpdesk for Aviation and Hospitality Industry

Service Category : : Crew layover Management :: Crew information Management :: Customized Crew Booking :: Irregular Flight Crew Tracking and replacement
Service Methods :: Email Support, Phone Support, Database Management System, Fax Support, Reports Management (through Word Documents and Excel Reports)

7. Case Study:


Outsourced Process :: Technical Support for Remote PC Support Software

Service Category : : Technical Support :: Customer Services :: Pre Sales :: Post Sales :: Sales Support
Service Methods :: Email Responses, Phone Support, Live Chat Support, Technical Support with remote PC sharing

8. Case Study:


Outsourced Process :: Online Entertainment Customer Services

Service Category : : Customer Services:: Pre sales:: Post sales:: Sales Support.
Service Methods :: Email Responses, Live Chat Support (Chat Hosted & provided to client by LiveHelpIndia to provide maximum live chat uptime)

9. Case Study:


Outsourced Telemarketing Process :: Online Library Retailer from United Kingdom

Service Category : : Telemarketing :: Customer Services :: Pre Sales :: Post Sales :: Sales Support :: Order Processing
Service Methods:: Telemarketing, Email Marketing Responses, Phone Support

10. Case Study:


Outsourced Process :: Virtual Assistant for one-stop internet solutions provider company

Service Category : : Virtual Assistant :: Customer Services :: Online Research
Service Methods :: Email Responses, Phone Support, Online Research & Analysis

11. Case Study:


Outsourced Process :: Telemarketing services for a USA based industrial pipes manufacturer

Service Category : : Customer Services :: Lead Generation:: Pre Sales :: Post Sales :: Sales Support :: Order Processing
Service Methods :: Email Marketing Responses, Telemarketing, Appointment Setting on phone, Business to Business Marketing

12. Case Study:


Outsourced Process :: Customer Services of United Kingdom based Cleaning Services

Service Category : : Customer Services ,Pre Sales, Post Sales, Sales Support, Order Processing
Service Methods :: Email Responses, Phone Support, Order Processing

13. Case Study:


Outsourced SEO Services :: Christian Counselors Services USA

Service Category : : Virtual Assistant :: SEO Assistant :: Online Research
Service Methods :: Email Responses, SEO Link Building, Onpage optimization, offpage optimization, Keyword Research

14. Case Study:


Outsourced Process :: A leading Provider of D.J. services to customers for wedding and events

Service Category : : Customer Services :: Pre Sales :: Post Sales :: Sales Support :: Order Processing
Service Methods :: Email Responses, Phone Support, Order Processing, Internet Research

15. Case Study:


Outsourced Process :: Research & Analysis for IT Management Services

Service Category : : Virtual Assistant Services :: Internet Research and Analysis
Service Methods :: Email Responses, Online Research, Data Research & Analysis

16. Case Study:


Outsourced Process :: One of a leading used cars and commercial vehicles e-retailer

Service Methods :: Email Responses, Phone Support, Live Chat Support (Chat Hosted & provided to client by LiveHelpIndia to provide maximum live chat uptime

17. Case Study:


Stay Tuned, more outsourcing Case Studies coming regularly...




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