Live Help India - Quality Assured!

Quality On Many Different Levels...

Quality as you might know by now is something LiveHelpIndia takes incredibly serious, honestly if we couldn't proudly say that our standards are amongst the best in India then we would not have launched LiveHelpIndia to the masses! Outsourcing your Live Help can be a big step, but when you realize just how well you are going to be looked after suddenly that step is not so big.

Quality of our Staff
All employees at LiveHelpIndia firstly have at least 2 years experience before we even pick up their resume. The next phase is intense testing of English/Grammar skills to ensure that they can meet standards over seas. Out of every 100 applicants we might only hire 1 or 2! Other parameters includes friendliness when dealing with customers and resolution time. Lets face it, what is the point of a professional unless he/she enjoys working and can smile over the phone, people know when your smiling on the phone and it does make the difference. We have a great working environment here and this in turn helps motivate our staff to work even harder for you. Rest assured when you have a LiveHelpIndia operator working for you, you will get nothing but quality!

Quality of our Hardware/Software/Equipment
What use is a team of highly qualified professionals if they are using outdated hardware? This is the case in many call center facilities throughout India and is an issue we squash each year! At the end of every financial year we update our equipment to ensure we have the fastest PC's with the best High Speed Internet access currently available in India! We all know that power can be an issue in India, we have 3 diesel powered backup generators just in case! This ensures 24/7 Uptime of our facility. The software we use is custom made software specially tailored to our business, this software is updated regularly by our in house programmers to ensure we are always up to date.

Quality Chat/Email/Phone Responses
Every phone call/email/chat can be monitored for quality purposes. We ensure that everyone meets our standards and invite you to get involved as well, we are open to any criticism you might have and will work closely with you always to ensure you are happy and relaxed! Our operators never give short quick responses like some other outsource call centers, instead they take there time to ensure the customer is happy! This no-rush approach ensures that everyone is happy at the end of the day.