Live Help India

Have Questions? Let us answer you..

Billing Related.....

Q How often do we pay you?
A We work out client specific deals which helps to make things as convenient as possible for you. Our popular interval is every 2 weeks, but we are ok with Monthly as well.

Q How can we make payment?
A We accept International Bank Wires, Credit Card and Phone. If there is another form of payment you would prefer then don?t hesitate to contact us to ask.

Q What if I want to cancel?
A Canceling is very easy and you do not have to worry about being locked in for months. We go on a month to month basis, all you need to do is give us 1 months advanced notice and we will take care of it for you.

Q I want to add another staff member, what do I do?
A Adding a new staff member is very easy, especially if you have an existing account with us. The reason for this is the new staff can be trained effortlessly and at no costs to you by one of our other members. Just send us an email with the request and we will take care of the rest. Your new staff could start next week!

Common Questions.....

Q What kind of support do you offer?
A There is no one way to answer this as we do not want to limit ourselves. There is of course the common support for web hosting websites for help with technical support etc. System admin type support is also common. However most of our clients offer unique products or services which require training. Software products, E-Books, Info-Products, Physical Products etc. There is no limit to what we can learn and how quick we can learn it.

Q How long will it take to train your staff?
A This depends of course on your specific product or service you want us to support/sell. typically it takes us about 2 weeks to fully train one of our managers, this manager will then train his team. The process is made easier if you have a website with more information. So typically 2 weeks, we can start offering our help but it will take 1 month to be fully trained and confident. During this time we work closely with you to ensure you are happy with our standards.

Q Is my company safe with you?
A Well what kind of company would reply with a 'No' is what we say. We are here to lift up your company and make it all that it can be! Our true interests over the past 3 years have been to honestly help and to serve our clients... We are still yet to have a client leave. So put some trust in us, and we will return it 10 fold.

Q How many staff is needed to cover 24 hours?
A Commonly it takes 4 staff taking 6 hour rotations. Alternatively we could have 3 staff working 8 hour shifts. So there will only be 1 staff at a time. If you require 2 staff (for example) at one time, then it would take 8 staff working 6 hour rotations or 6 staff working 8 hour rotations. You will ever only pay ($x/hour times # of staff working at one time) of course.

Q I've got a unique service, can you guys help?
A We have access to a large talent pool, let us know your unique requirements and we dare you to challenge us! We are quick to learn, flexible and can always help you.

Q Is it easy to get started with you guys?
A It is a lot easier then you think, this is through clear communication with you and thanks to our flexibility. It is not a complicated process to get things started as we take all the hard work out of it so that you can relax and enjoy your new outsourcing experience.

Q I would like to setup a Toll Free Number (or want it forwarded to you), can you assist?
A If you already have a Toll Free Number you can have it forwarded to our setup numbers very easily. If you do not have an existing toll free number but would like one, we can take the hard work out of it and set it all up. The only fee you will pay is approx $0.05/minute.

We hope to hear from you soon whether you are interested in hiring just 1 staff or 100 we will treat you the same! Thank you for stopping by LiveHelpIndia.com, Support and Sales with a smile!"