How Can We Help you in satisfying your
customer service needs?
Our core competency in providing 24 Hour
Helpdesk Customer Services is managing end customer satisfaction
in all the interaction channels of entire customer lifecycle
with your company. This includes customer contacts from
acquisition to pre sales/ post sales service, technical support,
loyalty management, retention and cross sell/ upsell activities
through phone/ email/ chat etc. We provide 24 Hour Helpdesk
Customer Services from our global delivery center located in
India through the extensive Trained Contact Center/ 24 Hour Helpdesk
customer service Staff with excellent English skills with almost
no local accent!
Our staff is already trained on basic,
while important Customer Service Satisfaction rules:
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Answer your phone on first ring (And we
insures round the clock your phone get answered).
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Don't make promises unless you/ your company
(the client they are working with) will keep them.
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Listen to your customers and understand them
from a customer's point of view.
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Deal with complaints gently.
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Be helpful for customer - even if there's no
immediate profit in it.
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Train your self and your college staffs to be
always helpful, courteous, and knowledgeable.
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Take the extra steps to please the customer.
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Throw in something extra, if you can (As per
our client's policy for customer service satisfaction extra
offerings).
Live Help India Certified 24 hour Helpdesk Contact Center agents
can answer first tier questions or concerns about your products and/or services, regardless of the type of question or the complexity of products and/or services. Using web-enabled technology,
we builds detailed expert systems, or Help Trees, that allow our agents to ask the right questions and provide correct answers. In addition, our in-house training facility enables us to give agents detailed training on your products and services. Should our Contact Center agents be unable to resolve a customer issue, they will page or transfer the call to the appropriate representative from your business to ensure your clients get their questions answered.
Live Help India 24 hour Help Desk Services
Through Live Help India's 24 Hour Help Desk
customer services, your customers will always get the level of support they expect
from you with. Our Helpdesk customer services currently
operates 24 hour help desk and all other related Contact Center
services. Our expertise covers a wide spectrum of products
and services for various industries including: IT,
e-commerce, banking, insurance, credit cards, retail,
technology, travel, telecom, and hospitality industries, for
services such as:
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First-Tier Technical assistance
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24 hour helpdesk/ 247 customer
service/ 247 contact center service
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247 Contact Center
service/ 247 helpdesk service
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Contact Center Outsourcing
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Medical Helpdesk Services
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Bank and Financial Helpdesk
Services
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Helpdesk Services for Schools
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Customer Relationship Management - CRM
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Semi-Technical
Support, Technical helpdesk
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24/7 Helpdesk for Web
hosting company supports
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Computer Hardware/ Software /
IT Helpdesk, On-Call dispatch
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Internet/ Online
Helpdesk for niche service needs
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General Product
Information Helpdesk
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Frequently Asked Questions (FAQs) or service request
Live Help India - 24 Hour Helpdesk
Customer Service Highlights
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24 hour help desk support for products and services provides customers with the extra level of attention they need and demand.
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Live Help India's agents can handle simple to complex questions using detailed expert systems, or Help Trees.
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Live Help India offers a variety of quality support services, ranging from password resets to hardware support.
Live Help India - 24 Hour Helpdesk
Service Payment Plan Options
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Pay Per Contact/ Call or Minute. Suitable for low volume
customers.
-
More Personalized customer services by
providing Full time dedicated staff working exclusively for
you.
Some of our
success stories (This is just a small list)
-
Improved online application conversion rate
by 98% for a global hospitality services company
-
Achieved an online revenue lift of 300% for a
leading provider of computer memory products
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Helped a faster growing online/ e-retailer
grow their online sales by 60% annually
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Achieved savings of over $2.4M/ annum, by
improving contact channels, for a one of the top 5 Airlines in USA
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Sold over $10M in excess deals for a leading
auto retailer company
We assure you
all the committed billable hours per month.
Self Supervise your Virtual Employees:
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Yes our staff will work as your virtual employee so you can
guide and monitor them as you like.
-
The staff will be provided per your Inbound Contact Center/
24 hour helpdesk Customer Service needs.
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Follow-ups of process for confirmation of
24 hour helpdesk customer services staying on right way.
-
In case of 24 hour helpdesk staff absence get Backup staff or 100% deduction for
absent hours.
Payment Terms:
We
use to charge upfront payment of the month, staff is going to
work for you, on monthly basis. Mode of payment will be Bank Wire
Transfer, Credit Card or PayPal.
For more information
on your Inbound Contact Center/ 24 hour helpdesk, 247 customer service,
247 Contact Center service, 247 helpdesk service, 247 contact
center service needs, please contact our Sales Department
by Phone or Email or contact us Via contact us or get a free quote ...
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+1-(888)572-3991
(Toll Free)
