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24-Hour Helpdesk Services Staff
Customers, partners, and suppliers demand 24 Hour Help desk support (247 customer service, 247 Contact Center service, 247 helpdesk service, 247 contact center service) for the products and services they have invested in.
24 Hour Helpdesk services outsourcing to LiveHelpIndia provides your customers with our round-the-clock support, and dedicated customer care representatives, without the high costs associated with providing in-house helpdesk services. As your business grows and develops an increasing customer base, our 24 Hour helpdesk customer service and support experts can ensure growing helpdesk customer services to meet your customer service demands, without you dealing inefficient, costly, unfocused in-house staff.
Contact Center 24 hour helpdesk, customer service outsourcing enables your business to provide low-cost, effective helpdesk services with an experienced and dedicated team of professionals to serve your customers.
How Can We Help you in satisfying your customer service needs?
Our core competency in providing 24 Hour Helpdesk Customer Services is managing end customer satisfaction in all the interaction channels of entire customer lifecycle with your company. This includes customer contacts from acquisition to pre sales/ post sales service, technical support, loyalty management, retention and cross sell/ upsell activities through phone/ email/ chat etc. We provide 24 Hour Helpdesk Customer Services from our global delivery center located in India through the extensive Trained Contact Center/ 24 Hour Helpdesk customer service Staff with excellent English skills with almost no local accent!
Our staff is already trained on basic, while important Customer Service Satisfaction rules:
- Answer your phone on first ring (And we insures round the clock your phone get answered).
- Don't make promises unless you/ your company (the client they are working with) will keep them.
- Listen to your customers and understand them from a customer's point of view.
- Deal with complaints gently.
- Be helpful for customer - even if there's no immediate profit in it.
- Train your self and your college staffs to be always helpful, courteous, and knowledgeable.
- Take the extra steps to please the customer.
- Throw in something extra, if you can (As per our client's policy for customer service satisfaction extra offerings).
Live Help India Certified 24 hour Helpdesk Contact Center agents can answer first tier questions or concerns about your products and/or services, regardless of the type of question or the complexity of products and/or services. Using web-enabled technology, we builds detailed expert systems, or Help Trees, that allow our agents to ask the right questions and provide correct answers. In addition, our in-house training facility enables us to give agents detailed training on your products and services. Should our Contact Center agents be unable to resolve a customer issue, they will page or transfer the call to the appropriate representative from your business to ensure your clients get their questions answered.
Live Help India 24 hour Technical Help Desk Services
Through Live Help India's 24 Hour Help Desk customer services, your customers will always get the level of support they expect from you with. Our Helpdesk customer services currently operates 24 hour help desk and all other related Contact Center services. Our expertise covers a wide spectrum of products and services for various industries including: IT, e-commerce, banking, insurance, credit cards, retail, technology, travel, telecom, and hospitality industries, for services such as:
- First-Tier Technical assistance
- 24 hour helpdesk/ 247 customer service/ 247 contact center service
- 247 Contact Center service/ 247 helpdesk service
- Contact Center Outsourcing
- Medical Helpdesk Services
- Bank and Financial Helpdesk Services
- Helpdesk Services for Schools
- Customer Relationship Management - CRM
- Semi-Technical Support, Technical helpdesk
- 24/7 Helpdesk for Web hosting company supports
- Computer Hardware/ Software / IT Helpdesk, On-Call dispatch
- Internet/ Online Helpdesk for niche service needs
- General Product Information Helpdesk
- Frequently Asked Questions (FAQs) or service request
Live Help India - 24 Hour Helpdesk Customer Service Highlights
- 24 hour help desk support for products and services provides customers with the extra level of attention they need and demand.
- Live Help India's agents can handle simple to complex questions using detailed expert systems, or Help Trees.
- Live Help India offers a variety of quality support services, ranging from password resets to hardware support.
Live Help India - 24 Hour Helpdesk Service Payment Plan Options
- Pay Per Contact/ Call or Minute. Suitable for low volume customers.
- More Personalized customer services by providing Full time dedicated staff working exclusively for you.
Some of our success stories (This is just a small list)
- Improved online application conversion rate by 98% for a global hospitality services company
- Achieved an online revenue lift of 300% for a leading provider of computer memory products
- Helped a faster growing online/ e-retailer grow their online sales by 60% annually
- Achieved savings of over $2.4M/ annum, by improving contact channels, for a one of the top 5 Airlines in USA
- Sold over $10M in excess deals for a leading auto retailer company
We assure you all the committed billable hours per month.
Self Supervise your Virtual Employees:
- Yes our staff will work as your virtual employee so you can guide and monitor them as you like.
- The staff will be provided per your Inbound Contact Center/ 24 hour helpdesk Customer Service needs.
- Follow-ups of process for confirmation of 24 hour helpdesk customer services staying on right way.
- In case of 24 hour helpdesk staff absence get Backup staff or 100% deduction for absent hours.
Payment Terms :
We use to charge upfront payment of the month, staff is going to work for you, on monthly basis. Mode of payment will be Bank Wire Transfer, Credit Card or PayPal.
For more information on your Inbound Contact Center/ 24 hour helpdesk, 247 customer service, 247 Contact Center service, 247 helpdesk service, 247 contact center service needs, please contact our Sales Department by Phone or Email or contact us Via contact us...
Clients Love Us for:
- Security First by PCI Standards
- 1200+ Man Years of Experiance
- Matured QA with ISO 9001:2008
- Trained Staff, all Full Time